Name: Netomi
Brand: Netomi
Rating: 4.8 (388 reviews)

F500
Hospitality Company
World’s Largest
Airlines
US Major
Sports League
US Major
Sports Entertainment Co.
F500
Hospitality Company
F100
Insurance Company
F50
Entertainment Company

The AI everyone is chatting a (bot)

Netomi stood out because of its people, and ability to support both chat and email. We had a huge backlog of thousands of tickets. Now, with Netomi, we have less than 50.

Reuben Magbanua

Director of Customer Care

We needed a highly customizable AI platform that integrates with Zendesk and one that could speak in the native language of our global customer base. We had an incredibly high CSAT score that we were not willing to compromise. With Netomi, we got it all.

Jose Maria Fernandez Del Vallado

Director of Customer Experience

The volume of messages handled by our virtual agent increased 45-fold as a result of the pandemic. Capable of answering hundreds of the most frequently asked questions, our AI deflected tens of thousands of calls from our human agents.

Alfredo Tan

Chief Digital and Innovation Officer

We had hard integration requirements and the whole team has been nothing but stellar in supporting us with a solutions-oriented mindset. Our requests were not easy, but the team has handled them with grace. Netomi’s support has been world-class!

Ben Terrill

Director, Customer Experience

Netomi has revolutionized our customer experience at Dutchie with their innovative Chat and Email AI bot solutions. Their dedication to our success is unparalleled as they consistently go above and beyond, even tackling technical challenges stemming from third-party software providers. Their partnership approach is exemplary, providing invaluable support and expertise every step of the way. Thanks to Netomi, we’ve elevated our customer service to new heights, ensuring seamless interactions, reduced customer effort and satisfaction for our clients.

Sean Ilenrey

VP of Support

Case Studies.

Harry Rosen Extends Its Long-standing Commitment to Genuine Customer...

Westjet Takes the Guest Experience Up A Notch with Netomi’s Powerful AI

Singtel Raises the Bar for Telecom Customer Service with Netomi’s Powerful AI

Aventon Bolts Ahead with Customer Support, with Rapid Results

EBANX Keeps Pace with the Latin American eCommerce Boom

Solving the Simplex(ities) of Customer Service.

Megabus Drives Its Customer Experience Forward with AI

Lingokids Schools the Customer and Agent Experience with AI

Zinus Scales Customer Service as Demand Spikes

Aura Empowers Its Customers & Agents by Deflecting 75% Chat Tickets

Coachusa Soars Operational Gains by Deflecting Over 50% Email Tickets with AI

More Resources

Meet Our Customers. See Our Impact.

The AI everyone is chatting a (bot)

Case Studies.

Harry Rosen Extends Its Long-standing Commitment to Genuine Customer...

Westjet Takes the Guest Experience Up A Notch with Netomi’s Powerful AI

Singtel Raises the Bar for Telecom Customer Service with Netomi’s Powerful AI

Aventon Bolts Ahead with Customer Support, with Rapid Results

EBANX Keeps Pace with the Latin American eCommerce Boom

Solving the Simplex(ities) of Customer Service.

Megabus Drives Its Customer Experience Forward with AI

Lingokids Schools the Customer and Agent Experience with AI

Zinus Scales Customer Service as Demand Spikes

Aura Empowers Its Customers & Agents by Deflecting 75% Chat Tickets

Coachusa Soars Operational Gains by Deflecting Over 50% Email Tickets with AI

Webinars and Fireside Chats.

How Megabus Leverages the Power of AI with Netomi.

How Simplex Streamlined Their Support Operations

Learn the Lingo of AI in Customer Service

Platform

Industries

Top Resources

The Company