Welcome to Netomi, Freshworks Customer.
We’re an AI platform that automatically resolves your most repetitive customer service tickets, and works beautifully with Freshworks.
Let us show you how it works.
Netomi multiplies your workforce by giving valuable time back to your customers and your support agents. Delegate specific customer issues to our AI to resolve within seconds, without any human intervention, or let our AI recommend replies and actions to your human agents. You’ll boost your CSAT and drive loyalty with effortless, convenient and quick customer service.
Netomi customers worldwide use us to:
- Drive end-to-end resolutions without agent involvement for all of their text-based channels: email, web, chat and social – up to 50% or more of ticket volume!
- Launch a highly sophisticated AI quickly leveraging existing data sources like historic email or chat logs
- Configure, manage and train the AI to provide a beautiful customer experience and answer questions quickly
- Maximize the value of their Freshdesk investment with AI-assisted resolutions – reduced response time, increased agent productivity and improved customer experience