The Always-on Shopping Assistant.
Our platform is already trained on key eCommerce intents to deliver quick time to value.
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Awareness
Return policies
Product policies
Offer details
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Consideration
Warranty details
Sizing availability
Personalized recommendations
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Purchase
Card issues
Cross-sell opportunities
Order modifications
Shipping details
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Service
Returns and refunds
Damaged products
Claims
Order status
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Loyalty
Proactive care
Tier-based messaging
Rewards and discounts
Engage in the Moments That Matter the Most, to You and Your Consumers.
Revenue Moments
Drive consumers effortlessly from selection to cart with proactive recommendations on products to decrease cart abandonment and increase revenue.
Service Resolution Moments
Create an effortless experience that can turn returns into hyper-loyal.
Brand Experience Moments
Offer personalized and immediate service and delivery, from account updates, ordering status and tracking.
Loyalty Moments
Convert and capture new leads by incentivizing referrals and promotions.
Our Customers Scale Their eCommerce CX with AI.
Reuben Magbanua
Director of Customer Care
The AI everyone is chatting a (bot)
Netomi stood out because of its people, and ability to support both chat and email. We had a huge backlog of thousands of tickets. Now, with Netomi, we have less than 50.
Best in CX Results.
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40 0 %
Resolution on Day 1
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70 0 %+
Automation
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96 0 %
AI accuracy
