Get Your CX Ready for Takeoff with Netomi.
Purpose-driven AI conversations every step of the way.
Engage the Guest Experience From Dreaming to Remembering.
Our AI platform is already trained on key travel intents to deliver quick time to value and drive guest loyalty.
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Awareness
Destinations and routes
Health guidelines
FAQs
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Consideration
Cancellation policies
Availability
Personalized recommendations
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Purchase
Booking
Upgrades
Seat changes
Purchase vouchers
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Service
Check-in
Flight status
Refunds
Lost baggage
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Loyalty
Loyalty points
Proactive care
Rewards and Discounts
How Omnichannel AI Addresses the Travel World’s Experiences.
Revenue Moments
Move travelers from dreaming and planning moments to booking with proactive price alerts and promotions.
Service Resolution Moments
Handle cancellations, changes, and upgrades quickly to help with agent backlog.
Brand Experience Moments
Connect dreaming, planning, booking, experiencing, and remembering moments to personalize travel with tips and recommendations.
Loyalty Moments
Encourage travel rewards for repeat visitors based on flight, stay frequency and travel patterns.
Our Customers Scale Their Travel CX with AI.
Alfredo Tan
Chief Digital and Innovation Officer
The volume of messages handled by our virtual agent increased 45-fold as a result of the pandemic. Capable of answering hundreds of the most-frequently asked questions, our chatbot deflected tens of thousands of calls from our human agents.
Best in CX Results.
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24 0 %
Increase in CSAT
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80 0 %
Email coverage rate
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87 0 %
AI resolution rate
