This is part of our AI Strategies for Great Customer Service series.
Forrester’s Ian Jacobs was invited as a featured speaker in our recent webinar. In this short 3 minute segment, Ian and Puneet Mehta, Netomi's Founder & CEO, discuss the most effective and customer-oriented way to automate issues.
Puneet Mehta, Founder / CEO Netomi
Ian Jacobs, Principal Analyst, Forrester (Featured Guest)