In today’s technology-driven world, consumers’ expectations for quick, frictionless service are higher than ever. AI that enters the workforce will enhance consumers’ pre, during and post-travel touchpoints as well as ongoing customer support by providing immediate, high-quality resolutions. As the consumer interaction model evolves with AI, new ways to conduct business will arise–and perhaps new means for monetization.
Puneet Mehta, Founder / CEO Netomi
Alfredo Tan, Chief Digital Officer, Westjet