Customer Service Benchmark Report: Fintech 2023.
The state of customer service for fintechs in 2023.
Even Fintech companies are not immune to financial crises. In the last few weeks, we’ve seen banking systems collapse with yet another rise in interest rates by the Fed. Global financial regulators agree that the banking system is secure, healthy and flowing with cash. However, while that may be so, all that borrowing and decrease in consumer confidence shows just how much strain is on the financial system – and fintech customer experiences.
In our Customer Service Benchmark Report, we wanted to get a pulse on how the world’s top fintechs deliver cross-channel customer support. Interestingly, none of the fintech companies in the study were able to provide the same level of quality day-to-day across any support channel. And, AI for email is the most significant opportunity for all fintechs.