Wow Customers and Inspire Agents in the New Norm.
With Nicholas Martin, Head of Customer Experience at Harry’s and Jen Benedict, Customer Service Manager at BATL.
Join us for a conversation with industry leaders who are embracing change. They’ll share solutions for doing business in a new reality, and insights on making the most of uncertainty. Will there be more poetry? Probably not. Will there be plenty of actionable advice for support teams? Most definitely!
Honest conversations covering:
- How these support teams have adapted in response to COVID-19
- How the CX function needs to evolve as business gets back to normal
- Recommendations for support leaders
- How support teams can benefit from smart automation
- A genuine preview of support stars behind some of the hottest emerging brands