• Provide automatic resolutions to everyday support tickets, 24/7
  • Delight customers with instantaneous support across email, chat and messaging
  • Supercharge agent productivity with AI suggested responses
  • Activate, manage and train AI within our self-serve platform
  • Introduce proactive, predictive support to solve issues before they happen

msg.ai has been designated a Cool Vendor in the May 2019 Cool Vendors in CRM Customer Service and Support.The GARTNER COOL VENDOR badge is a badge in perpetuity, provided full attribution trademark and service mark of Gartner, Inc., and the required legal and trademark and/or its affiliates, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and media platform and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular product.

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